Thank you for shopping at https://hautebag.net/ (hereinafter referred to as “we” or “the website”). We are committed to providing you with excellent service and products. To ensure your satisfaction with the purchased items, we have established the following return and refund policy:
1. Return Conditions
– You have the right to request a return within 30 days of receiving the product.
– The product must be in unused, undamaged condition, and in its original packaging for a return to be accepted.
– Personalized or customized items are typically not eligible for returns unless there are quality issues.
2. Return Process
– Please contact our customer service team before returning any items, providing your order number and reason for return.
– We will provide you with return instructions, including the return address and any other relevant information.
– You are responsible for the shipping costs of returning the items.
3. Refund Policy
– Once we receive and confirm the returned items are in good condition, we will process the refund within 7 working days of receiving the items.
– Refunds will be issued to the original payment method.
– Please note that refund processing times may vary depending on the payment method or bank policies.
4. Special Circumstances
– If you receive a defective product or an item that does not match your order, please contact us within 7 working days of receiving the product, and we will provide you with exchange or refund services.
– We will cover the shipping costs for returns or refunds resulting from our errors.
5. Contact Us
If you have any questions or need further assistance regarding our return and refund policy, please feel free to contact our customer service team:
– Email: contact@hautebag.net
We strive to ensure your shopping experience is enjoyable. Thank you for choosing https://hautebag.net/.